Terms & Conditions

The Savvy Squad

GENERAL

  1. Quote price does not include GST.
  2. Quote is valid for 14 days. After this period, prices and availability of products may be subject to change.
  3. Failure to settle an invoice within 30 days will result in account default. The Savvy Squad may remove client material from systems until payment is made, covering unpaid fees for services like hosting, domain registration, design, and maintenance. Removal doesn’t waive responsibility for payment.
  4. While we strive to rectify typographical errors before presenting proofs, clients bear the responsibility of thoroughly proofreading all materials prior to finalisation.
  5. Clients acknowledge that The Savvy Squad assumes no responsibility for final proofreading, placing full accountability on clients for the accuracy and quality of content in the finalised product.

 

MERCHANDISE AND PROMOTIONAL PRODUCTS

  1. Freight and delivery costs are not included unless specified. Any additional shipping requests may result in extra charges. Each supplier incurs individual freight costs. Delivery timing is based on artwork approval and subject to freight companies.
  2. Quote is based on the specified product(s), decoration(s), and quantities mentioned. Any changes or modifications will result in adjustments to the quoted price.
  3. Design drafts, mock-ups, and proofs serve as visual guides, acknowledging that slight variations in color and resolution may occur in the final product.
  4. Despite meticulous efforts, minor discrepancies between the final product and provided proofs may arise, beyond our control.
  5. We cannot be held liable for any color discrepancies or variations in print output due to the specific printing machinery employed by our suppliers.
  6. Our products and services cater primarily to businesses for promotional purposes, not for resale or profit.
  7. Clients intending to resell our products must inform us, as different licensing terms may apply, especially for digital items and stock images.
  8. We are not liable for copyright or trademark violations resulting from client reselling activities; clients must ensure compliance with laws.
  9. Any issues between clients and their customers regarding reselling are the sole responsibility of the client.
  10. Artwork is required in high resolution, EPS, or Ai file with fonts outlined and print-ready unless otherwise specified. Any additional design or artwork services requested may incur extra charges.
  11. Expedited production or rush orders will incur an extra charge. Production time is subject to the availability of stock and production capacity.
  12. Any requested changes or cancellations to the order must be communicated in writing and may incur a charge.
  13. The Savvy Squad shall not be held liable for any direct, indirect, or consequential damages arising from the use or misuse of the product.
  14. The Savvy Squad shall not be held liable for general wear and tear of products.
  15. The Savvy Squad reserves the right to request a 50% deposit prior to proof and final payment for production.
  16. Invoice is supplied at receipt of goods. Credit Card payment incurs a surcharge.
  17. Our quality assurance process strives to optimize the standards of all merchandise products supplied; however, inherent discrepancies in manufacturing processes may result in inconsistencies among products and merchandise, leading to differences in quality.
  18. Faulty items must be submitted via email to hello@savvysquad.com.au within 14 days of receiving the product, accompanied by detailed descriptions and photos. Our team will promptly review your submission and provide a suitable resolution.

GRAPHIC DESIGN SERVICES

  1. Quotes are calculated based on the time needed to fulfill your project’s goals and specifications. We consider factors like complexity, scope, and intricacy to provide an accurate estimate.
  2. Our services come with a defined number of revision rounds, specified in your quote or invoice.
  3. By accepting this quote, you acknowledge and accept The Savvy Squad’s Terms and Conditions. For full Terms and Conditions, please view our website.
  4. If a project is on hold for 20 business days or more due to delayed payments or outstanding tasks, a Reignite fee is applied: $99 for graphic design, covering follow-ups, revisions, and rescheduling within our team roster.

INDEMNIFICATION

You agree to indemnify The Savvy Squad and associated entities from any liabilities or expenses linked to your use of the website or services, including claims, losses, damages, litigation costs, and legal fees incurred by you or third parties through you.

TERMINATION

These Terms of Service remain in effect until terminated by either party. You can end them by notifying us or ceasing to use our services. We reserve the right to terminate the agreement without notice if you fail to comply with these terms. If terminated, you’re responsible for outstanding amounts, and we may restrict your access to our services.

UPDATED TERMS AND CONDITIONS

The most recent version of the Terms of Service is available on our website, and it’s advised to review it periodically. We reserve the right to update, modify, or replace any part of these terms, with updates posted on our website. You’re responsible for checking for changes, and by continuing to use our website or services after updates, you accept the revised terms.

 

Questions about the Terms of Service should be sent to us at hello@savvysquad.com.au