Refund Policy

The Savvy Squad

Cancellations & Refunds

Please inspect goods upon delivery, no claim recognised after 7 days of receipt.

For all claims on items, please send images and description to hello@savvysquad.com.au within 7 days of receipt and our team will be in contact to discuss compensation with a refund, credit or reorder.

If cancelling or changing your order during production, a review of our progress will be made to determine possible refunds or credit. Completed printed orders or works will be considered which may result in part or no refunds and credit.

Please reach out to our team as soon as possible for any cancellation concerns or refunds.

Quotes

Please review the following important information regarding quoting, changes, and revisions for our products and services:

  1. Validity of Quotes: All quotes provided by The Savvy Squad for our products and services are valid for a period of 30 days from the date of issuance. After this period, we may need to reevaluate the project requirements and provide a new quote, as pricing and availability is subject to change.
  2. Additional Work and Extra Quotes: If you request changes that go beyond the originally agreed scope of work or if you change your mind, we may need to provide you with an additional quote. This ensures transparency and fair compensation for the additional time and resources required.
  3. Clear Instructions and Avoiding Extra Costs: To help streamline the design process and avoid unnecessary revision costs, we highly recommend providing clear and detailed instructions from the outset. Clearly communicating your vision, preferences, and any specific requirements will greatly facilitate the design process and minimize the need for extensive revisions.

Changes to Policy

The latest version of the policy can be found on this page, and you are encouraged to review it regularly. We have the right to update, modify, or replace any portion of this policy at our sole discretion. Any updates or changes will be posted on our website. By continuing to use or access our website or services after any changes have been posted, you indicate your acceptance of those changes.

Contact or Questions

Questions about the Policy should be sent to us at hello@savvysquad.com.au